Project info


    Development of the Digital Marketing Competence of Adult Learners for Small and Medium-sized Tourism Enterprises (SMTEs) in Europe

  • 2019-1-TR01-KA204-074619

  • 01/11/2019 - 31/10/2022

Project info

  • erasmusplus

  • Action ka204

  • Call 2019

  • CEN

Project Description:

Emerging information and communication technologies (ITC) and digitalization have been substantially changing the way the tourism industries operate and tourism businesses need to be well equipped to remain competitive and sustainable, provide quality service and engage travelers and fully capture opportunities in the digital marketplace. The use of ITC and digitalization in the tourism sector require new, specific knowledge from both tourism entrepreneurs and employees. Yet, according to European Commission, 90% of businesses in the tourism sector are made up of primarily family run, small and medium-sized tourism enterprises (SMTEs) and they are often unable to attract and retain skilled employees and lack the capacity to develop specific education and training programmes for digital skills. Besides, formal education and training institutions are generally late to adopt fast-changing new skills into their curriculum. The end result is that SMTEs cannot fully exploit the opportunities offered by online market places and distribution channels, as well as new forms of marketing, namely digital marketing. For this reason, European SMTEs need to keep up to date with the ITC developments and enhance the overall digital marketing and e-management skills through new educational and training programmes, new methods of learning/teaching and new occupations.